Hello Zero,

Thank you for contacting us.

What is the year, make, and model of your Harley?

Thanks!

Dear Jd,

Thank you for your patience. In response to your question-

The tool in the demonstration was purchased decades ago.
It may no longer be available.
As an alternative, find sacrificial 11/16″ & 1/4″ combination wrenches. Grind & bend the wrenches as needed to make adjustment.
Be sure to remove shift linkage from rear shift arm.
https://www.fixmyhog.com/video/how-to-search-fix-my-hog-008641/
https://www.fixmyhog.com/video/welcome-to-fix-my-hog-site-review-008131/
https://www.fixmyhog.com/video-index/

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Sincerely,

Mark
Fix My Hog

If you have a broken shifter pawl spring, the transmission shift arm will not return on its own.
If you have a broken shifter pawl shaft, you will not be able to shift at all.
There is really no way for a shift pawl assembly to be considered loose.
If it is sloppy and has a lot of play; either the shaft is broken, or the spring.